Refund Policy
Returns Policy
This policy forms a part and parcel of your terms of use of this website and you are bound by these.
www.dailyfruits.in is a website operated by marketers for selling farm produce, primarily fruits, which you are aware, are perishable products. You understand that these fruits cannot be stored beyond a certain time limit. Hence any return is bound to kill the quality of the product.
Hence, as a policy, we do not accept returns, for all products. Exception here are cases where you receive damaged, pressed, squeezed or crushed consignments. In such cases, you may return the consignment, provided you give us a call or send us an email when such consignments reach you. The number to call in such cases is 9967311336, the email ID to send an email is dailyfruits10@gmail.com.
Cancellation Policy
You are aware that once you place an order, our team is assigned to process your orders. As we provide express delivery and 24-hour delivery, it is important that the order cancellation is communicated on the phone number 9967311336, as early as possible. Once the produce is packed & dispatched to you, we have no control over it. Hence, as a policy, orders once placed and paid for will not be cancelled, unless informed before dispatch. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough and operationally we are in a position to do so.
Replacement Policy For Bad Fruits
We, as a marketer, are committed to give you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Fresh fruits and vegetables may likely get impacted by unruly weather. You understand that humans like you and us and our behavior is responsible for climate change, and that is messing up monsoon, summer and winter all across the world.
It will be unfortunate if you receive such fruits, but you need to understand that we will remain committed to you. Please be assured that we do not pack bad fruits while we are shipping to you. We understand the power of social media, and pure human behavior. If we give bad produce deliberately, then our brand will soon get a bad name, we will not have repeat customers and we will soon go out of business. So why would we do that?
YES, WE GIVE FREE REPLACEMENT FOR BAD FRUITS. Hence, we offer replacement in two very specific cases, subject to specific conditions. They are as follows:
We will offer you replacement in two cases:
Damaged Fruits:
Though in rare cases, at times, courier travel may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via call or email within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 12 hours of receiving such consignments. The number to call in such cases is 9967311336, the email ID is dailyfruits10@gmail.com.
Bad or Rotten Fruits:
Though rare, sometimes fruits that look good on the outside may be bad inside. You understand that this is nature and not a man-made product and we cannot, in spite of all efforts, say for sure what is inside the fruit. If you encounter such fruits, we will offer you replacement, provided you inform us via call or email within 6 hours of receiving the consignment and send us photos within 12 hours.
To simplify: If you received the parcel 3 days ago, and fruits were not ripe then, but are bad now, inform us immediately with photos. Fruits come with short shelf life and should be consumed quickly. For example, Mangoes have a shelf life of 4-6 days after delivery, after which taste and quality drop.
The number to call is 9967311336, the email ID is dailyfruits10@gmail.com.
If the whole consignment turns out bad, we replace it. For a handful of fruits, we will issue discount codes equal to their value for your next order.
Refunds Policy
In the event we are not able to provide you a replacement, due to season-ending, low production, courier issues, etc., we will issue a refund for the amount you paid. Refunds will be processed to the same payment source. If that’s not possible, we will request bank details from the email ID used during the order. Refunds will be completed within 21 working days.
Exceptions
Our fruits are sent via trusted third-party couriers . Once dispatched, the fruits are out of our control. You must ensure someone is available at the delivery address. If delivery is delayed due to your unavailability, or a request for later delivery, we are not liable for refunds or replacements.
Fruits are perishable and must be consumed within their shelf life. No refunds or replacements will be given once this time has passed.